Every order is shipped from our warehouse in Pennsylvania, USA with as fast as next day shipping if you select the option at checkout. Standard shipping usually takes 3-5 business days to arrive.
Every package we send will have a tracking number which you will get in your email as soon as the order ships so you can monitor the status of your order and when it is expected to arrive. We have seen (especially during the busy holiday shipping season) that tracking doesn't update at every stop the package makes. We have been told by USPS that this is because if there are so many packages that not every single one is scanned at each destination. Our tax dollars at work I guess :)
We understand that not every product will be one you fall in love with. Our products are made to be super high quality and we work to get you the best prices. If you aren't happy, you may send the product back to us the the address below within 14 days of purchase. Simply mark "RETURN" somewhere on the outside of the box and pay for return shipping. When we receive your return, we will credit you the product purchase price.
In your return package, please include the following info on a sheet of paper:
- Your original order number
- A short note with why you would like to return
- One of the following reasons for returning:
- Changed mind after ordering. Package is unopened.
- Don't like the product because: ___
- Defective product, ___ does not work. Please send a replacement.
If you are having technical trouble with your product, please reach out to us for support using the "CONTACT" link in the upper right. We might be able to help you resolve common problems and get everything working for you.
For paring issues check out this video: https://www.youtube.com/watch?v=nzfVzbhCVBY
210C Gale Lane
Kennett Square, PA, USA, 19348